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Initial Appointment / First VisitPurchased 5879475 m

A parent or legally documented guardian or foster parent must accompany the child to their first appointment. We will be discussing the child’s diagnosis and modes of treatment which may require sedation or hospitalization consent forms; therefore it is essential that only those who are legally allowed to make decisions on the child’s behalf are present at the initial appointment. If anyone other than the parent brings the child who cannot legally document their guardianship, the appointment will be rescheduled.

Aunts, uncles, grandparents, sitters, etc., can bring children at future visits with your signed approval.

 

Patient forms

Click to download Patient to print out and bring to the office for your appointment.

 


Office Visit Guidelines

For the safety and privacy of others we kindly ask that only 1 parent accompany
your child at a time.

  • Other children who are not being treated should be left at home. Our only play
  • area is the one in the reception room. If you choose to bring siblings we ask that
  • you remain in the reception area while we see your child as we do not have staff
  • available to watch your children.
  • NO cell phones are allowed in the waiting room or clinical areas.
  • NO strollers are allowed in the clinical area.
  • NO food and drink are allowed in the office. To uphold our stringent standards of infection control neither food nor drink are allowed in the treatment area. Contamination of these products is possible.


Scheduling Guidelines

When an appointment is made for your child, the time of the doctor, staff and the room is reserved for your child alone. Missed appointments are costly to everyone and prevent us from seeing others in need, possibly in pain. We ask that everyone be diligent in keeping appointments.

Appointments cancelled with less than 24 hours notice are subject to a $60 rescheduling charge. Patients who arrive 15 minutes late for appointments may not be seen that day and can be charged a $30 rescheduling fee.

Patients that miss two appointments without 24 hour notice will be dismissed from the practice (includes all family members).

 

Payment

Payment is expected at the time of service. If you have insurance, you will be expected to make an estimated payment for that portion not covered by your insurance plan. For that portion of costs not covered by insurance we offer several payment options:

  • Cash or Personal Check
  • Credit Card - We accept MasterCard, Visa and Discover
  • Care Credit Medical/Dental Card – Care Credit offers 3, 6 and 12 month
  • interest-free payment plans, and extended financing up to 48 months. You
  • can apply in our office or apply online.
 

Be informed that the person bringing the child in for services is responsible for providing payment.

 

Insurance:

Dental insurance is intended to cover some, but usually not all of your dental care. Most plans include co-pay provisions, a deductible, and certain other expenses which must be paid by the patient at the time of services. Reimbursement amounts are not, and never have been, a guideline for quality care.

Your dental benefits depend on the contract your employer has established with the insurance company. What you pay depends entirely on the benefits your employer has negotiated with the plan administrator.

We are happy to file dental claims on your behalf.

 
 

Sonja G. Norris DDS | Children Dentistry | 1040 Charlevoix St Grand Ledge Michigan 48837 | P:517-622-4014